Frequently Asked Questions

General Enquiries

  • Follow us on Instagram (@climbcentral) to get latest information on outlet operating hour changes and closure updates.

    Sports Hub & Funan

    • Weekdays: 11am to 11pm

    • Weekends & Public Holidays: 9am to 9pm

    • Take note for Sports Hub: Due to the Circle Line upgrades at Stadium MRT, we’ll be closing slightly earlier on Friday (11am to 10:45pm) and during the weekends (10am to 10pm).

    Novena & SAFRA Choa Chu Kang

    • Weekdays: 1pm to 11pm

    • Weekends & Public Holidays: 9am to 9pm

  • Sports Hub

    • Kallang Wave Mall, 1 Stadium Place, #B1-01, Singapore 397628

    • Nearest MRT: Stadium

    Novena

    • Novena Square, 238 Thomson Road, #03-23/25, Singapore 307683

    • Nearest MRT: Novena

    Funan

    • Funan Mall, 107 North Bridge Road, #B2-19/21, Singapore 179105

    • Nearest MRT: City Hall

    SAFRA Choa Chu Kang

    • SAFRA Choa Chu Kang, 28 Choa Chu Kang Drive, #03-02A, Singapore 689964

    • Nearest MRT: Choa Chu Kang

  • Here at Climb Central, our facilities are set up for beginners who have no prior experience in climbing to be able to climb in a safe and welcoming environment.

  • Simply walk into any of our outlets and our friendly staff will be able to guide you accordingly.

    You will be asked to fill in a Waiver Form in the outlet that you are in, and then proceed to complete the registration of your account and payment.

    Then you will collect your rental equipment and be made to go through a mandatory safety briefing.

    Afterward, you are welcome to explore the facility on your own!

  • No bookings are needed! We only accept walk-in entries, be it first-timers or returning climbers.

  • You may find them in our Entry Rates page under the “First Timer Sets” column.

  • Our minimum entry requirements are 4+ years old (as per their actual date of birth, not calendar year), 16kg in weight and 1m tall!

  • We require all children (4-12 years old) entering our facility to be accompanied by an adult (18+ years old), even if the adult does not climb.

  • No, only an adult (18+ years old) is allowed to accompany children in our facility to ensure adequate supervision and safety.

  • Each adult can supervise a maximum of 2 children. This ratio contributes to a safe and enjoyable environment for everyone.

  • Rental climbing harnesses and shoes are provided in our First Timer Sets. Do bring a pair of socks to wear with the rental climbing shoes!

  • Sportswear and long pants are recommended for climbing as you will sweat as you climb!

Entry Passes

  • We have several options from single entry day passes to multi passes and memberships!

    For more information, head over to our Entry Rates or Membership page.

  • For returning climbers, you can head over to the Customer Portal and purchase a day pass in the outlet that you are visiting. E.g. If you are visiting Sports Hub, please visit the Sports Hub Customer Portal.

    You can also purchase a day entry pass over-the-counter in any of our outlets when you check-in for the day.

  • All entry passes are valid for the whole day in the outlet that it was purchased in.

  • Yes, our entry passes are valid for the whole day. You may re-enter as many times as you’d like.

  • All entry passes are tagged to individual accounts and are non-transferable.

    If another person wishes to enter, they will have to register and pay for their own entry.

  • If you plan to climb with a larger group of people, do consider getting our multi passes as they are cheaper per person than a single entry pass.

Multi Pass

  • We have several options from Regular multi passes to Adult-Child multi passes!

    For more information, head over to our Entry Rates page.

  • Depending on the type of multi passes that you purchase, the passes will expire 6-months (First-Timer multi passes) or 1-year (Regular and Adult-Child multi passes) from the date of purchase.

    For example, if you purchased them on 1 January 2025, the last day to use them is 31 December 2025.

  • All multi passes are non-transferable.

  • All multi passes sold are non-refundable as stated in the terms and conditions on our Entry Rates page.

  • Sharing of multi passes over the counter requires the multi pass holder to be present; unless both accounts are linked.

    In this case, the multi pass sharee can share passes on behalf of the multi pass holder over the counter.

  • Multi pass extensions are only done due to medical reasons with supporting documents sent to us (e.g. doctor’s letter, physio’s memo) through info@climbcentral.sg.

  • You can simply login to your account via the Customer Portal page and check under the “Passes” tab.

    Alternatively, you can give us a call at any of our outlets and provide the counter staff with your phone number to locate your account in the system.

    The numbers for the respective outlets can be found on the Contact Us page of our website.

  • Please drop us an email at info@climbcentral.sg and we will send it to you!

  • Stay tuned to our social media pages for promotions/updates!

Multi Pass Linking

  • During Purchase of New Multi Passes: You may do so by adding your friend’s/family member’s details under the “Link Pass” option directly in the purchase page of the Customer Portal.

    Over-The-Counter: You may request to link your passes over the counter with the Duty Manager on shift.

    Online via the Customer Portal: Click on your “Passes” tab and submit a ticket via the “Contact Us” button. Do remember to indicate your friend’s/family member’s details in the request.

  • Multi pass linking can be done between customers who both have active passes. However, we will not void passes to accommodate preferred usage orders.

    Please note that multi passes will always be consumed on a “First In, First Out” (FIFO) basis.

  • Linking of passes made from online purchases via the Customer Portal will be completed immediately.

    For linking of passes over the counter, please check in with the Duty Manager on shift.

  • You may link your multi passes with up to 5 other climbers.

  • Orange and White Pass holders can link their accounts over the counter or by purchasing multi passes via the Customer Portal.

    Multi pass holders are unable to link their accounts with Orange and White Pass holders.

  • No, after linking of accounts, passes will be usable without the pass holder present.

  • Yes, he/she can share your multi passes on behalf of you over the counter.

  • Yes, but the system will deduct the multi passes that are expiring earlier.

  • No, there is no cap on how often you can link/unlink your account with other climbers.

  • You can simply login to your account via the Customer Portal page and check under the “Passes” tab.

    Alternatively, you can give us a call at any of our outlets and provide the counter staff with your phone number to locate your account in the system.

    The numbers for the respective outlets can be found on the Contact Us page of our website.

  • Please head over to any of our counters to unlink your accounts.

  • Yes, you can still purchase your own multi passes. However, the system will deduct the multi passes that are expiring earlier. If you want to utilize your own multi passes, you will need to request to unlink from your friend’s/family member’s multi passes first.

  • No, the system will automatically utilize the multi passes that are expiring first.

  • Climb Central will not be held accountable for passes used by linked accounts without consent from the primary pass holders.

  • Yes, provided the recipient is also a child.

  • No, we provide the service free of charge for our climbers!

Memberships

  • We currently have 3 different membership offerings:

    • Our Orange Pass membership allows unlimited multi-gym access to all 5 outlets while our White Pass membership allows unlimited access to your desired outlet.

    • For students (aged 13 to 22 years old), we have our Student Pass which allows unlimited multi-gym access to all 5 outlets at a discounted rate.

    • For senior citizens (aged 60 years old and above), we also have the Silver Pass membership which also allows unlimited multi-gym access to all 5 outlets at a discounted rate.

  • Our memberships come with a 15% Crank Factory shop discount and you can bring in a guest for free during your birthday month. There are also affiliate discounts from tenants in the malls where our numerous locations are located. You can find more information on our Memberships page.

    • Online: Head over to our Memberships page and click on the sign-up link for the membership that you wish to apply for.

  • Yes, you will be charged on the day of the sign up. (E.g. If you sign up for the membership on the 2nd of October, you will need to start on the 2nd of October as well.)

    • If you do start your membership in the middle of the month, you will have to pay a prorated amount in addition to the Initiation Fee of $109 (GST incl.).

    • Monthly charges will be done on the 1st of every month afterwards.

    • Yes, you can head over to the Customer Portal to freeze your membership for up to 3 months maximum.

    • Freezes can only start on the 1st day of the next month.

    • You will still be charged the monthly Freeze Fee of $10.90 (GST incl.) during your freeze period.

    • Memberships will be automatically unfrozen on the “Indicated Freeze End Date” and monthly dues will be charged on the 1st day of the next month.

    • If you have sustained an injury, drop us an email at info@climbcentral.sg with your supporting medical documents and our team will process your medical freeze separately.

  • You can head over to the Customer Portal under the “Memberships” tab to update your membership details. Please send a ticket via the “Contact Us” button.

  • Yes, you can change your membership type without additional charges! (Orange Pass to White Pass, or vice versa). Please submit a ticket in the “Contact Us” page of the Customer Portal.

  • Please head to the Customer Portal under the “Memberships” tab to terminate your membership.

  • Yes, if you would like to come back on board as an Orange/White/Silver Pass member, you will have to pay the Initiation Fee again.

Programmes & Courses

  • We offer several types of courses and programmes. Head over to our Programmes tab at the top our website for more information!

  • Visit our Programmes page to view available courses and classes tailored to various skill levels. You can register directly via the Customer Portal for the courses and classes.

  • Depending on the programme that you sign up for, the booking page will indicate if you need to bring your own equipment.

    If you are still unsure, do write in to us at info@climbcentral.sg to check.

  • Yes! Kindly drop us an email at bookings@climbcentral.sg and a representative will contact you.

  • Yes, we do currently offer classes for children in partnership with Casual Climbing.

    Head over to their Instagram page @casual.climbing to register your interest!

Verification

    • Verification is intended as an additional level of facility checks to ensure climber proficiency before usage of our Top Rope or Lead walls.

    • This additional level of checks for the facility helps better manage the risks arising from climber and belayer inexperience and/or complacency.

    • Scheduled verifications take place on selected Fridays on a rotational basis. You will need to make a booking on our Verifications page to secure a slot first.

    • Adhoc verification requests will be taken up at the discretion of the Duty Officers on shift.

  • Yes, you will still need to go through our verification test.

    • Top Rope verification allows you to use your own Assisted Braking Devices (ABDs) attached to your harness for our Top Rope walls.

    • Lead verification allows you to lead climb and belay on our Lead walls.

  • No, if you are already certified for SNCS Level 2 or have at least 3 years of lead climbing/belaying experience, you can go straight for the Lead verification.

  • Adhoc verification requests will be taken up at the discretion of the Duty Officers on shift.

  • If you fail the verification test, you will not be allowed to retake the test until at least 1 month from the date of failure, or earlier if you show proof of attending a course/training e.g. attending a Lead & Top Rope Practice session.

    • Verification tags from Ground Up Climbing are accepted due to shared standards. Otherwise, you’ll need to undergo our verification.

  • The verification test takes around 30 minutes depending on the proficiency level of the climber and belayer.

    • Lost Tag: Inform our Duty Officer and pay a $5.45 (GST incl.) fee for a replacement.

    • Forgotten Tag: Borrow a rental tag at no cost from our counter staff; please return it after your session.

Corporate Accounts

  • The minimum group size for corporate activities is 8 participants.