Introducing Our New Gym Software!

To our climbing community,

It has always been our goal to ensure that we stay up to date with the needs of our community and provide a seamless experience for everyone. 

Growth, change and improvements are natural steps in life, and as part of our 11th Anniversary this year, we will be migrating to a new climber portal to provide you with improved user-friendly features and a fresh digital experience, where you’ll be able to have greater accessibility and control over your membership and passes with us.

What’s new?

  • QR Code Check-In: No more key tags! Simply scan your account QR code to check-in at the counters.

  • Buy and Manage Passes Online: Purchase day passes, multi passes, or memberships online, anytime!

  • Track Your Climbs: View remaining passes, expiry dates, and check-in history.

  • Manage Your Account: Freeze, terminate, or link family & friends to your passes easily.

  • Perks & Promos: Access your promo codes, discounts, and benefits all in one place.

This new system will be live from 10 November 2025. 

From 10 November to 24 November, we seek your understanding in managing any bugs or issues that might arise, as we work through calibrating this new platform for our community.

During this time, we welcome your feedback, suggestions and fresh ideas to co-create Climb Central into a space and community for our family of climbers. We would love for you to share more and get in touch with us via the Customer Portal “Contact Us” page.

Warmest Regards,

Team Climb Central

Click below to get started on the Customer Portal!

Customer Portal
 
 

FAQ

General Transition Questions

  • We’re moving to a new system to improve your booking and membership experience, with a more user-friendly interface and better account management tools.

  • The switch will take place on 10 November 2025. We’ll update customers via email and social media before it happens.

  • There will be no downtime as we migrate the data and gym operations will continue as usual. However, do expect slight delays over the counter.

  • Yes, all users will need to set up an account in the Customer Portal when the new system launches via the Customer Portal tab on our website. You do not need to sign a new waiver, but you will have to provide your phone number/email address for your login.

  • All active memberships, passes, and bookings will be transferred automatically. We’ll contact you via email if we need any details to complete any transfers.

  • Yes, all current stored payment methods will be carried over to the new system.

 
 

Memberships & Passes

  • Your active membership will continue as normal and will appear in the Customer Portal once you register with the new system.

  • Yes, auto-renewal will still apply to ongoing memberships. You’ll receive reminders before each renewal.

  • Remaining passes will be transferred to the new system and remain valid until their existing expiry date.

  • You’ll be able to view, freeze, or renew your membership on your own via the Customer Portal.

 
 

Bookings & Programs

  • All confirmed bookings will be carried over to the new system. You’ll still receive your booking reminders as usual.

  • You’ll log in to your Customer Portal and select your preferred program or class under “Bookings”.

  • Yes, you can manage your bookings directly through your Customer Portal before the cut-off period.

 
 

Using The New System

  • Currently the system does not have an app but you can manage your purchases, bookings, and memberships via the Customer Portal on our website.

  • You’ll receive a new QR code in your Customer Portal for check-in at the counter. We will no longer be issuing physical keytags to customers.

  • Yes, your Customer Portal will show your climbing visits, receipts, and transaction history.

 

Updated 7th November 2025